How can I add dispatch categories to my existing feed?

Simply complete the sample data request form and your Platts representative will contact you shortly. Alternatively, you can phone your nearest Platts office or email us at support@platts.com.

How do I access my Dispatch subscription?

• If you subscribe via web delivery, go to http://online.platts.com where you will be prompted to log in. Once you have logged in, you'll be able to download the latest data, a rolling 45-day history and the relevant symbol directory.
• If you subscribe via FTP delivery, go to ftp.platts.com.
• If you subscribe via Platts On The Net or another software vendor, please contact your nearest Platts office for additional instruction.

I'd like to see price data during the trading day. Does Platts provide real-time information?

Yes, Platts provides the industry's most comprehensive real-time news services for the global oil, electric power, petrochemical, metals, and natural gas markets. Industry professionals worldwide benefit from Platts' breaking news, market analysis and price assessments. For a demonstration, contact your nearest Platts office.

How does Platts create its assessments?

Platts industry specialists rigorously analyze and monitor market developments to ensure our price methodologies provide the most transparent view of market activity possible. To learn about an individual Platts methodology, visit http://platts.com and select the commodity for which you’d like more information from the top navigation area (oil, electric power, natural gas, etc.). Once you have selected your commodity, click 'Methodology & Specifications' from the list that appears under Resources in the left navigation.

I already subscribe to a newsletter. How do I add Dispatch data to my subscription?

Many of Platts' newsletters have an add-on component that provides the data from your newsletter via Dispatch and is available at special pricing for subscribers. To learn more, simply complete the sample data request form and your Platts representative will contact you shortly. Alternatively, you can phone your nearest Platts office or email us at support@platts.com.